Returns & Replacements
In case you are not satisfied with our products, you can return it based on the following conditions –
Our return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. When sending a product back for a refund or exchange, kindly make sure that the item is packed properly and it must also be in the original packaging. If the original packaging is missing, your refund will be rejected or a partial refund will be issued to you.
Our products go through a quality check before we dispatch them. However, if they are damaged in transit, just let us know and we will have a free replacement sent to you.
How do I file a return request?
Please send us a mail to us on firstname.lastname@example.org along with your order number to initiate a return request
- You can place a return request within 10 days of order delivery. However, in the case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
- The return request will be reviewed by Oleaf.
- After approval, the pickup of the product will be arranged through our courier partners.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Oleaf. You will need to send your product to Oleaf Tea Private Limited, 212, Regal Industrial Estate, A D Marg, Sewree West, Mumbai – 400 015
- After the product is received, it is verified against your claim and accordingly, Replacement or Refund will be initiated. Please note that Replacement would depend upon the stock availability.
Under what conditions can I return/ replace my product?
Returns/Replacement are accepted under the following cases –
- Wrong Product – Wrong flavor/ size
- Wrong item ordered/ delivered
- Unsatisfactory Product – Inauthentic/ Expired
- Damaged Product – Physical damage/ Tampered product
- Wrong Quantity – Missing Products
Under what conditions will returns/ replacement requests not be accepted?
Returns/ Replacement requests will not be accepted under the following cases –
- If Products are Altered/ Used
- If a product is returned without Original Packaging (price tags, labels & accessories)
- If Serial Number has been tampered with
- For Defective product that is reported after 10 days of the Delivery
- For Damaged/Missing product that is reported after 2 days of the delivery
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
What is the best time to place a Return/ Replacement request?
Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong Products. However, under the following conditions, Return Request should be filed within 2 days of Delivery:
- Damaged Product
- Missing Item
If any of the products are damaged or missing: We require images of shipping label/Outer packaging/Inner packaging and the product received
When do you initiate Pickup for Returns?
Once your request to return an order is approved, a pickup will be initiated. Once a return is approved for pick up, an email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup –
- The product should not be used/altered/ tampered
- Kindly keep the packing slip intact
- Mention Order Number on the box
- Do not seal the box if opened
- Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
- Keep the Courier Company’s receipt for tracking purposes
What do I do if my area does not have a reverse pick up service?
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. You will need to send your product to Oleaf Tea Private Limited, 212, Regal Industrial Estate, A D Marg, Sewree West, Mumbai – 400 015. We will send you an email along with the packaging instructions and required documents. In the case of Self-Shipment, Oleaf will reimburse your courier charges (up to Rs.100) in the form of coupons. Please take care of the following-
- Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
- Mail the courier receipt to email@example.com
- Track your Return Shipment on the Courier Company’s Website
Please Note – Oleaf shall not be liable for any incidental defect/damage, like liquid leakage/mishandling, etc.
How do I track the status of my Return request?
Every request received at Oleaf is assigned a ticket number, for which an acknowledgment mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.
After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
Do I need to pay the courier company to send my product back?
No, you don’t need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address mentioned above). We will reimburse courier charges in the form of coupons. The courier charges eligible for reimbursement are up to Rs.100. For availing reimbursement of courier charges, attach courier receipt in the confirmation email received after filing the return.
How will I know that my Returned product has reached you?
You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on the Courier Company’s website.
How much time does it take to replace an order?
We initiate the replacement or refund within 2 working days of receiving the product at our center.
If you have placed an order and want to modify it, let us know within 12 hours of the purchase so that we can either cancel or change the order details. Once the order is shipped from our warehouse, it cannot be canceled.
Approval of Refund
Once the refund has been approved, the amount will be refunded to your original payment mode. For COD orders, the payment will be made to an eligible bank account.
Delivery in India
We deliver in almost every part of India (subject to confirmation from our courier partner). We also ship internationally.
It takes approx. 7 – 10 working days to deliver your product to your doorstep. For international orders, this time may vary as per the location of your country. In rare occasions, the delivery may take longer due to
- Bad weather
- Natural Calamities
- Political disruptions
- Other unforeseen circumstances
In such cases, our team will be in touch with you. Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully canceled.
Free Shipping with Online Modes Payment for Domestic Orders
There are no shipping charges for orders shipped within India if online payment is made.
International Shipping for Bulk Orders
Yes! We do ship internationally, in case of a bulk order. Kindly drop us an email at firstname.lastname@example.org with your requirement.