This Shipping, Returns & Refund Policy (“Policy”) applies to all purchases made on www.oleafherbal.com, the official website of Oleaf Ventures Private Limited (“Oleaf”, “we”, “us”, “our”). By placing an order on the website, you agree to this Policy, our Terms & Conditions, and applicable laws.
Our return policy lasts 10 days from the date of delivery. If 10 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return or replacement:
The product must be unused, unopened, and in the same condition as received
The product must be returned in its original packaging, including labels, seals, tags, and accessories
If original packaging is missing or damaged, the refund may be rejected or partially approved at Oleaf’s discretion
All products undergo quality checks before dispatch. However, if a product is damaged during transit, please inform us within 2 days of delivery, and an eligible replacement will be sent at no additional cost after verification.
To initiate a return or replacement, email info@oleafherbal.com with your order number.
Return requests must be raised within 10 days of delivery
For damaged or missing products, requests must be raised within 2 days of delivery
Each request will be reviewed by Oleaf. Upon approval:
Reverse pickup will be arranged through our courier partners
If reverse pickup is unavailable, you may be required to self-ship the product
Once received, the product will be inspected and a replacement or refund will be initiated. Replacement is subject to stock availability.
Returns or replacements are accepted in the following cases:
Wrong product delivered (wrong flavor, size, or item)
Expired, inauthentic, or defective product
Physically damaged or tampered product
Missing items or incorrect quantity
Requests will not be accepted if:
The product has been used, altered, or tampered with
Original packaging, labels, or seals are missing
Serial number has been tampered with (if applicable)
Defects are reported after 10 days of delivery
Damaged or missing items are reported after 2 days of delivery
Damage occurred due to customer mishandling
The product was purchased under special promotions or non-returnable offers (as stated on the product page)
For damaged or missing products, customers must provide clear images/videos of:
Outer packaging
Inner packaging
Shipping label
Product received
Failure to provide sufficient evidence may result in rejection of the request.
Once approved, pickup details will be shared via email. Please ensure:
The product is unused and properly packed
All tags, accessories, and packing slips are included
The order number is mentioned on the package
Products should be shipped to:
Oleaf Ventures Private Limited
236, Kaliandas Udyog Bhavan,
Sadanand Hasu Tandel Marg,
Prabhadevi, Mumbai – 400025, India
Courier charges up to ₹100 will be reimbursed in the form of coupons
Courier receipt must be emailed to info@oleafherbal.com
Oleaf is not liable for damage or loss during self-shipment
Each return request is assigned a ticket number, which is shared via email. Customers should use their registered email ID and phone number for further communication.
Refunds or replacements are initiated within 2 working days after the returned product is received and verified
Refunds are processed to the original payment method
COD refunds are made to a verified bank account
Processing time may vary depending on banks, payment gateways, or international regulations
Orders can be modified or canceled within 12 hours of placement.
Once an order is shipped, it cannot be canceled.
We deliver across most locations in India, subject to courier serviceability
Estimated delivery time: 7–10 working days
International shipping is available only for bulk orders
Customers must comply with import laws and bear applicable customs duties and taxes
Delivery may be delayed due to circumstances beyond our control, including natural calamities, weather conditions, political disruptions, government restrictions, or courier issues. Oleaf shall not be liable for delays or any indirect or consequential losses, including mental distress.
Customers may cancel delayed prepaid orders before delivery for a full refund.
Free shipping is available only for domestic (India) orders with an order value of ₹499 or above, and only when payment is made through online payment modes
Orders below ₹499, Cash on Delivery orders, and international orders may attract shipping charges, which will be shown at checkout
Oleaf reserves the right to revise shipping charges or eligibility criteria at its discretion
To the maximum extent permitted by law, Oleaf’s liability shall be limited to the value of the product purchased. Oleaf shall not be liable for any indirect, incidental, or consequential damages.
This Policy shall be governed by the laws of India, and courts in Mumbai, Maharashtra shall have exclusive jurisdiction.
For any queries, contact us at:
📧 info@oleafherbal.com
Oleaf Ventures Private Limited reserves the right to modify this Policy at any time without prior notice. The updated Policy will be effective upon publication on the Website.
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